One-To-One, 1 Hour Session

By making this payment, you are agreeing to my Terms & Conditions below:

Terms and Conditions between the Signee of this document and Amanda Hale

(“the Agreement”)

What’s within this Agreement

These terms and conditions apply to all services provided by Amanda Hale to any individual or organisation (”the Client”) and constitute the contract for the service to be provided by Amanda Hale for the Client.

Amanda Hale services provide practical, logical and emotional support during all stages of relationship, breakup, divorce and beyond. Amanda Hale does not offer legal advice.

What’s outside this Agreement

Counselling and psychotherapy – professional medical or psychological support and legal advice.

Signposting

There may be occasions when Amanda Hale may recommend to the Client that they seek an alternative service more suited to their current needs. 

In this event Amanda Hale will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and Amanda Hale does not accept any liability for the outcome of any decisions the client chooses to make.

Fees

All fees are payable before the session by bank transfer or via Paypal (please find bank and Paypal details below and in the Paypal tab). 

In return for the fees payable by the Client (or by a third party on their behalf), Amanda Hale agrees to provide the service as described in services and in accordance with the terms and conditions set out.

The Client agrees to pay fees for the service on the terms and conditions set out (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the Client).

Confidentiality

Amanda Hale will respect the Client’s privacy and seek written permission before disclosing they are a Client.

Personal or business information supplied to Amanda Hale by the Client in coaching sessions or any type of business meeting or discussion will be treated as confidential. No information will be disclosed to a third party without the Client’s prior permission, except where required by law. All written or documented information will be securely stored and kept for that purpose it was provided in line with GDPR.

Responsibility & Commitment

The assignment start date will be a date agreed between the Client and Amanda Hale and shall be deemed to be the start date for the service. This may be either the date of the first coaching session, formal meeting or another agreed assignment start date.

Amanda Hale will seek to enable the Client to set and achieve goals that will help to bring about desired outcomes for the Client. The Client has sole responsibility for any decisions they may make following coaching with Amanda Hale.

The duration and timing of sessions will be confirmed within the services, though sessions are typically one hour in duration. In the event that the Client arrives late, a coaching session or meeting will continue to finish at the prearranged time. In the event that Amanda Hale arrives late to any coaching session or meeting, Amanda Hale will use reasonable endeavours to provide a satisfactory response to make up any lost time.

Amanda Hale  accepts no liability for the Client’s actions. Amanda Hale has no liability for any loss incurred by any Client, whether financial or otherwise, following commencement of coaching or any form of support service, or for any perceived failure by the Client, whether justified or otherwise, to achieve a divorce improvement or to achieve their desired outcomes or goals. Amanda Hale requires that the Client provide an emergency contact name and telephone number, to be used only in the event of an emergency.

Cancellation & Rearranging Sessions

If the Client needs to rearrange a coaching session, meeting or any form of support session, at least 24 hours’ notice is required to carry forward the unused session free of any additional charge. 

Where less than 24 hours’ notice is given the unused session may be forfeited. In exceptional circumstances, Amanda Hale may need to rearrange a session. In these circumstances Amanda Hale will use reasonable endeavours to provide a mutually satisfactory alternative appointment with the Client. 

The Client may terminate their coaching contract at any time in writing. Any monies owed at the time of cancellation will become due immediately. Refunds on payments made against future sessions will be at the discretion of Amanda Hale.

By exception Amanda Hale may be unable to provide further coaching or support to the Client and terminate the service early. 

Where necessary Amanda Hale may suggest it appropriate to signpost the Client to other professionals in the event of risk to the Client or others. In such a circumstance, the Client will be given reasonable notice of termination by Amanda Hale where practicable and refund any advance payments made for coaching or support sessions not yet provided.